Refund policy

For change of mind returns:
To be eligible for a return, your item must be unopened, with seals intact, and returned within 30 days of receiving your order. 

To start a return, please contact us at help@blackgoldelixir.com. If your return is accepted, we’ll send you a free return label and details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have been opened/seals broken cannot be returned. 

Please note: We can only send your order to the address you provide on your order - if the package is returned to sender due to an incorrect/insufficient address provided, and you would like a refund, a £6.95 administration fee will be deducted from your refund. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Happiness Guarantee
We're all about making as risk-free for our customers especially new customers to try our amazing Organic Mushroom Elixir which is why if it's your first-time order, whether on a subscription or as a one-off we'd love to help you make the decision to move forward with your purchase by offering you a refund on your first 30 serve product should you take the product for the entire month and find no benefits.

Of course, we hope you understand that we're a small business and this will be assessed upon discretion but we know if it's anything like the majority of our customers you'll be coming back for more which is why we're lenient with this policy.

You'll know you'll be buying from a company that believes in their product and put's their money where their mouth is.